Registering does not reserve you a place.

For pilgrims in Direct Hajj Program countries (the United States, Canada, the United Kingdom, France, Australia and others) the Nusuk Hajj portal is the only official route. No agent can apply on your behalf. No agent can issue you a Hajj visa. Anyone offering one outside the portal is unauthorized, and almost certainly running a scam. There is more on how to tell the difference in Scams & Authorized Routes.

Creating the account

Register at hajj.nusuk.sa, the Nusuk Hajj website, with an email you check daily and a password you will still know in February. Verify the email when the confirmation arrives — an unverified account goes nowhere, and people do lose a season to an unread confirmation.

Write your login down: the email, the password, and the password for that email account. Keep them where your family can find them. Then log in every week or two and check your status on the portal. Nusuk does not always send an email when something changes.

Your profile must match your passport exactly

Enter your personal information exactly as it appears on your passport: spelling, order of names, dates, passport number. One typo can delay verification, or be caught at the airport, which is a far worse place to discover it.

Your passport must be valid well beyond the season. For the coming Hajj that effectively means no expiry before the end of the calendar year of your intended Hajj. If renewal is even a question, start it now rather than when registration opens — renewal queues and registration windows have a habit of overlapping.

Documents that actually pass

1. A passport-style personal photo

This is not the place for a selfie, a cropped family photo, or the best photo you could find in your camera roll. Use a proper passport-style photo with:

• A plain white background
• Your face clearly visible
• Good lighting
• No filters or editing
• Appropriate, presentable clothing
• The same standard you would use for a passport or visa application

This photo is submitted as part of an official Hajj application and may be used for your Hajj visa and identification. A good rule is simple: if you would not submit the photo with a passport or visa application, do not submit it to Nusuk.

2. A clear copy of your passport

Upload the full passport information page, and make sure:

• All four corners of the page are visible
• Nothing is cut off
• The text and passport number are easy to read
• There is no glare across the page
• The image is not blurry
• The passport you upload is the same passport you entered in your profile

Before registering, check your passport expiry date. If it will need renewing before Hajj, it is far easier to handle that now than after your Nusuk application has been built around the old passport.

3. Proof of residence

Nusuk may also ask you to prove that you legally reside in the country you are registering from. What qualifies varies by country and by immigration status, so follow the document options Nusuk offers for your country rather than assuming the same document works everywhere.

File size and formatting matter too

The portal’s upload limits are strict and small, and a photo from a modern phone is many times too large. This is one of the most common causes of verification delay, and it is entirely avoidable.

Before uploading anything, check the required file type, the maximum file size and the image dimensions — and make sure the document is still completely legible after resizing. Exact specifications can shift between seasons, so the requirements displayed in your own Nusuk account always take priority over any guide, including this one.

• Passport pageFlat on a table, straight on, all four corners in the frame, no glare.
• Personal photo, brotherPlain white wall, head and shoulders, looking at the camera, no hat or sunglasses.
• Personal photo, sisterHead covered as you normally wear it, the face fully visible, plain white wall behind.

Not like this

• A photo of a photoA screen or a print photographed again. Scan or photograph the real document.
• Tilted, with a thumb in itAny angle, fold or finger hides part of the page, and the portal rejects it.
• A selfie, croppedTaken from below, too close, or with the head cut off. Have someone else take it, straight on.
• A busy backgroundFurniture, a window, other people, the cat. The background has to be plain and white.

Interactive toolNusuk document resizerCrops and compresses a photo to the exact specification Nusuk accepts, in the browser. Nothing is uploaded.

Adding your family, the right way

Nusuk Hajj works on one account per family. One person registers and becomes the head of the account. Everyone else is added under it from My Family on the profile page, up to seven members. Each person you add is a pilgrim in their own right: you enter their email address, they receive a one-time code to confirm it, and you then complete their application, photo and passport details exactly as you did your own. Nusuk verifies every member individually, and a package cannot be bought until the head of the account and every family member is verified.

What is shared is the login and the eWallet. There is one of each, held by the head of the account, and every package in the family is paid from it. That is what “one account” means: separate profiles and separate verifications, managed and paid for in one place.

Do not have each family member register on their own. Someone who has already registered with their own email can still be added, but the connection is more limited: from their side they can only view the family profile or leave it, and the head of the account can never delete their record, only unlink it. Start from one account and add everyone to it, and if you want to travel together in the same room and the same camp, that is the only way to be booked together.

Where registration fits in the season

1. 01Registration opensAutumn
2. 02VerificationDays to weeks
3. 03Fund your eWalletBefore launch
4. 04Packages releasedWinter
5. 05Purchase phasesOver weeks
6. 06Visa & ticketsSpring

Do this nowGet ready before it opens

Dates are set by the Ministry each year and announced on the portal. The order of the steps has stayed the same each year; the dates have not.Reviewed 26 August 2026

Verification: what is normal

Early in the registration window, verification can take several days to a few weeks. Later in the registration window, many applicants are verified the same day. Green card holders and non-citizen residents may wait longer — this is normal, and it is not a rejection.

If you have not been verified yet:

• Be patient, and check. Delays are normal early on. Log in and read your status on the portal instead of waiting for an email.
• Check for flags. Data mismatches, illegible scans and oversized photos are the usual culprits. Fix and resubmit.
• Do not create a second account. Duplicates conflict during verification and create new problems on top of the one you had.
• Stay connected to official announcements and to the community — system-wide issues reach you fastest there.

The eWallet

The eWallet pays for the package and nothing else. It is not spending money for Saudi Arabia; that travels with you separately.

Payment must be funded and ready before purchasing opens, because packages sell in phases and the best-located ones go in the first phase. What to do now:

• Talk to your bank before launch day (the day package sales open). International transaction permissions and daily transfer limits are the two things that stop payments, and both take time to change.
• If you plan to pay by card, consider raising your credit limit months in advance so the payment does not decline at the worst possible moment.
• If you are combining two family accounts into one, first empty the eWallet of the account that will be merged into the other.
• Refunds and withdrawals follow their own process on the portal.

Funding it from abroad, in practice

The eWallet is funded in Saudi riyals from a card or bank account that is usually in another currency and another country — which is where the practical problems come from. The exact steps change between seasons, so follow the portal’s own funding screen. What has stayed true every season:

• International transfers take days, not minutes. Fund well before your phase, not the night it opens. If your transfer is still “processing” when packages are released, someone else will buy the package you wanted.
• Card payments fail for avoidable reasons: international transactions disabled by default, daily limits set years ago, or a bank fraud check that wanted a phone call. One call to your bank — “I will be sending money to Saudi Arabia, this amount, this month” — prevents nearly all of it.
• The exchange rate and the foreign transaction fee are set by your bank or card, not by Nusuk. On a five-figure payment a three percent fee is real money, and the difference between cards is more. Ask your bank for a card with no foreign transaction fee; most have one if you ask, and it takes weeks to arrive, so ask now.
• Keep every reference. Screenshots of transfers, confirmation emails, transaction IDs. Not because failure is likely, but because if you ever need support, having the references makes the problem quick to resolve; without them it can drag on for weeks.

Refunds and withdrawals follow the portal’s own process and timelines. They exist and work, but they are not instant. Do not put money into the eWallet if you may need it back soon. Assume money you put in will stay there until the season is over.

When something goes wrong

“I registered on the Nusuk app — am I registered for Hajj?” No. The app handles Umrah and Rawdah bookings only. Create your account on the Nusuk Hajj website.

“My passport won’t verify.” Check every field against the passport itself: spelling, name order, dates, number. Confirm the scan meets the size limits and is legible. If the passport is near expiry, renew first.

“My photo keeps getting rejected.” Almost always size. Phone photos are enormously larger than the limit. Resize to the displayed specification and re-upload.

“My name is spelled wrong.” Fix it before anything else. Your name must match your passport across the application, the visa and the tickets. A mismatch found at the airport can be very costly to fix.

“My family member was approved but I wasn’t.” Profiles verify individually and the timing differs. Check your profile for flags; if it is clean, patience and a support inquiry is the path. Not a new account.

“I renewed my passport after registering.” Update your profile immediately and confirm it is reflected before package booking. This needs to be fixed months before you travel, not at check-in.

“I can’t see any packages.” Packages appear when the sales window for your country opens and your application is at the required stage. Confirm you are verified, then watch the announcements — releases come in batches over several weeks.

For account-specific problems, use official Nusuk support. Tell the community too, so we know whether it is you or everyone.